Who is responsible
LosslessRec is operated by Ke.BingKui, an individual software developer operating under the LosslessAI and LosslessRec brands, based in Chongqing, China. The Operator is responsible for personal information handled directly through this website, software, and support. Contact [email protected] for privacy questions.
Information we collect
- Contact and support information, such as your name, email address, messages, order details, and files you choose to send.
- License and transaction records needed to deliver, activate, support, refund, or protect a license. Payment-card details are handled by the checkout provider and are not stored by us.
- Website and device information, such as IP address, browser, operating system, referring page, diagnostics, and cookie identifiers.
- Product diagnostics or crash information disclosed by the product or voluntarily sent to support.
How and why we use information
We use information to deliver licenses, perform our contract, support purchases, respond to requests, maintain security, prevent fraud, improve LosslessRec, comply with law, and send marketing where permitted. Legal bases may include contract performance, legitimate interests, consent, and legal obligations.
Checkout providers and other recipients
The payment provider or merchant of record identified at checkout processes payment and transaction information under its own privacy notice. We may also share necessary information with hosting, content-delivery, analytics, email, support, fraud-prevention, and professional-service providers, or disclose it where legally required. We do not sell personal information for money.
Cookies and analytics
The website uses essential technologies and, only after you allow them, Google Analytics to understand website traffic and improve LosslessRec. Google Analytics may use cookies or similar identifiers. You can decline analytics or change your choice at any time through the Cookie settings control and your browser settings.
Retention, security, and international transfers
We retain information only as long as reasonably necessary for contractual, tax, fraud-prevention, support, and legal purposes. We use reasonable technical and organizational safeguards. Providers may process information outside your country using safeguards required by applicable law.
Your rights
Depending on your location, you may request access, correction, deletion, restriction, portability, or objection; withdraw consent; or opt out of marketing. Email [email protected]. We may need to verify your identity before completing a request. You may also complain to your local data-protection authority.
Children
LosslessRec and this website are not directed to children under 13. Higher local age thresholds apply where required.
Changes and contact
We may update this policy and will publish the new effective date. Privacy requests may be sent to [email protected]. General support is available at [email protected].