Contact

How can we help?

Use the contact that matches your request. We normally aim to respond within two business days.

Technical support

For installation, activation, compatibility, recording, or troubleshooting questions, email [email protected].

Sales, billing, and refunds

For license delivery, orders, cancellation, or eligible refund requests, email [email protected]. Include your order number and purchase email when applicable.

Privacy, legal, security, and abuse

For privacy rights, legal notices, security reports, or suspected misuse, email [email protected].

Operator

LosslessRec is operated by Ke.BingKui, an individual software developer operating under the LosslessAI and LosslessRec brands, based in Chongqing, China.

Please do not send passwords, complete payment-card numbers, government ID documents, or unrelated sensitive recordings by email.